Manager - Claims Operations

EML

Sydney, NSW, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.
  • The role involves coaching Group Managers and Team Leaders to uplift capability, engagement, and overall team performance within a learning culture.
  • EML offers comprehensive benefits including up to 16 weeks paid parental leave, flexible work arrangements, and access to a corporate wellbeing program.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.

Salary

Not specified; Generous discounts from over 350 retailers; Companywide incentive scheme plus salary reviews

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Confident stakeholder management skills
  • Ability to balance customer outcomes and risk

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Continuous improvement mindset
  • High-performing culture creator

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior leadership experience managing teams

Work Rights

Not specified

Tailored Resume

Cover Letter