Member Experience Manager

EōS Fitness

Mesa, US
Hourly: $18.50 - $20.50 usd; bonus/equity: not spe...
On-site
Customer service leadership experience
Front desk team training and development
Billing issue resolution skills
The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns quickly.

Salary

Hourly: $18.50 - $20.50 USD; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Customer service leadership experience
  • Front desk team training and development
  • Billing issue resolution skills
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Fitness industry operations knowledge
  • Social media reputation management
  • Empathetic problem-solving mindset
  • Fast-paced environment adaptability
  • Team-oriented collaborative culture

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Must successfully pass background check
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter