Customer Service Representative - Claims Management Services (cms)

Intact Insurance

St. John's, NL, Canada
Base: $43,600 - $53,200 annual; bonus: up to 100% ...
Hybrid
Bilingual in english and french required
High volume inbound call handling
Claims inquiry resolution and documentation
Intact Insurance is seeking a Customer Service Representative for Claims Management Services to join their growing team in various Canadian locations. The role requires bilingual communication skills and a customer-focused approach, emphasizing empathy and problem-solving abilities, while offering competitive compensation and benefits

Job Summary

  • This role involves acting as a subject matter expert on policies while managing a high volume of inbound claims calls with empathy and clarity.
  • Employees receive comprehensive benefits including a defined benefit pension plan, up to 12% share plan matching, and flexible hybrid work arrangements.
  • The position requires bilingual proficiency in English and French to effectively serve customers across multiple Canadian locations.

Matching Summary

Match Score: 85

Intact Insurance is seeking a Customer Service Representative for Claims Management Services to join their growing team in various Canadian locations. The role requires bilingual communication skills and a customer-focused approach, emphasizing empathy and problem-solving abilities, while offering competitive compensation and benefits.

Salary

Base: $43,600 - $53,200 annual; Bonus: Up to 100% of 5% target based on performance; Benefits: Defined benefit pension, ESPP match, wellness account

Skills & Requirements

Must-have

  • Bilingual in English and French required
  • High volume inbound call handling
  • Claims inquiry resolution and documentation
  • 35-hour workweek availability
  • Empathy for difficult conversations

Nice-to-have

  • Insurance industry experience preferred
  • Customer service and sales background
  • Self-motivated and resourceful attitude
  • Resilience in fast-evolving environments
  • Strong organizational and agility skills

Key Requirements

  • Must be eligible to work in Canada
  • Bilingual English and French fluency
  • No specific degree or certification listed

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter