It Customer Service Associate-messaging

Accenture Australia

Messaging support
Non-voice support
Customer query resolution
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions

Job Summary

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLA s.
  • Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.

Matching Summary

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

Skills & Requirements

Must-have

  • Messaging support
  • Non-voice support
  • Customer query resolution
  • Handling escalations
  • Closing faults and complaints
  • Written and spoken English skill
  • Typing speed 25 WPM 85% accuracy

Nice-to-have

  • Customer centric
  • Strong conversational skills
  • Sales experience
  • Retention experience
  • Tech experience
  • US Customer Service domain knowledge
  • Telecom industry knowledge

Key Requirements

  • Any Graduation
  • 1 to 3 years of experience
  • Willingness to work US shifts
  • Work in a 24/7 environment

Work Rights

Not specified

Tailored Resume

Cover Letter