Loyalty And Retentions Sales Executive

Cigna

Glasgow, , UK
Base: competitive salary; bonus/equity: not specif...
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Customer retention and lapse prevention
Inbound and outbound customer calls
Objection handling skills
** Cigna is seeking a Loyalty and Retentions Sales Executive to manage a dedicated portfolio of existing customers, focusing on retention and relationship management. The role involves proactive outreach and effective communication to enhance customer loyalty, prevent cancellations, and achieve retention targets in a hybrid work environment. **

Job Summary

  • Cigna Healthcare is a global health service company dedicated to transforming healthcare and improving the health, well-being, and peace of mind of those they serve.
  • The role involves taking ownership of a dedicated portfolio of existing customers to protect and grow value through strong lapse prevention and persistency performance while delivering a positive customer experience.
  • Employees enjoy a competitive salary, multicultural and hybrid working environment, private medical insurance, employee wellbeing benefits, and educational development programs.

Matching Summary

Match Score: 75

** Cigna is seeking a Loyalty and Retentions Sales Executive to manage a dedicated portfolio of existing customers, focusing on retention and relationship management. The role involves proactive outreach and effective communication to enhance customer loyalty, prevent cancellations, and achieve retention targets in a hybrid work environment. **

Salary

Base: Competitive salary; Bonus/Equity: Not specified; Benefits: Private Medical Insurance, Employee Wellbeing Benefits, Educational Development Program

Skills & Requirements

Must-have

  • customer retention and lapse prevention
  • inbound and outbound customer calls
  • objection handling skills
  • policy lifecycle management
  • compliance with regulatory guidelines
  • upsell and cross-sell opportunities

Nice-to-have

  • team collaboration and knowledge sharing
  • tailored customer communications
  • strong verbal and written communication
  • customer-focused approach
  • process improvement recommendations

Key Requirements

  • previous sales/retention experience
  • experience handling inbound and outbound calls
  • strong regulatory awareness
  • ability to manage a personal book of customers
  • excellent communication skills

Work Rights

Not specified

Tailored Resume

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