Technical Support Specialist

LEAP Legal

Nottingham, United Kingdom
Not specified; benefits: 8% employer pension contr...
**
3 years experience in first-line support
Customer-facing technical support role
Troubleshooting and issue resolution skills
** LEAP Legal is seeking a Technical Support Specialist to join their expanding team in Nottingham or London, focusing on providing exemplary customer support and training for their LegalTech SaaS products. The ideal candidate will have around three years of experience in technical support, with a background in law or accounting being a plus. The role offers a collaborative work environment, career growth opportunities, and a comprehensive benefits package. **

Job Summary

  • LEAP is the global leader in Legal Practice Productivity Solutions serving over 100,000 lawyers worldwide.
  • The role involves delivering first-line technical support while guiding new clients through onboarding and training sessions.
  • Employees receive generous benefits including an 8% employer pension contribution, private health insurance, and a professional development fund.

Matching Summary

Match Score: 75

** LEAP Legal is seeking a Technical Support Specialist to join their expanding team in Nottingham or London, focusing on providing exemplary customer support and training for their LegalTech SaaS products. The ideal candidate will have around three years of experience in technical support, with a background in law or accounting being a plus. The role offers a collaborative work environment, career growth opportunities, and a comprehensive benefits package. **

Salary

Not specified; Benefits: 8% employer pension contribution; Private health insurance; £80 monthly gym contribution; 25 days annual leave + 8 bank holidays

Skills & Requirements

Must-have

  • 3 years experience in first-line support
  • Customer-facing technical support role
  • Troubleshooting and issue resolution skills
  • Onboarding and training delivery experience
  • Strong communication via phone email ticketing

Nice-to-have

  • Legal or Accounting background preferred
  • Experience with SaaS products
  • Process improvement mindset
  • Collaborative team player
  • Client relationship building skills

Key Requirements

  • Around 3 years' experience in first-line support
  • Proven track record in customer-facing technical roles
  • Ability to deliver training sessions to customers

Work Rights

Not specified

Tailored Resume

Cover Letter