Healthcare Customer Service Representative (quezon City)

Cloudmed

Quezon City, Philippines
On-site
Patient education
Payment processing
Dispute resolution
Cloudmed is seeking a Healthcare Customer Service Representative in Quezon City, Philippines, to provide exceptional support to patients through various responsibilities such as payment processing and appointment setting. The ideal candidate should have at least two years of college education and a minimum of 12 months of BPO voice experience, while demonstrating flexibility for graveyard and rotating shifts

Job Summary

  • You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.
  • Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
  • Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.

Matching Summary

Match Score: 85

Cloudmed is seeking a Healthcare Customer Service Representative in Quezon City, Philippines, to provide exceptional support to patients through various responsibilities such as payment processing and appointment setting. The ideal candidate should have at least two years of college education and a minimum of 12 months of BPO voice experience, while demonstrating flexibility for graveyard and rotating shifts.

Skills & Requirements

Must-have

  • patient education
  • payment processing
  • dispute resolution
  • insurance information collection
  • benefit verification

Nice-to-have

  • innovative solutions
  • rewarding interactions
  • collaboration
  • professional interests
  • meaningful work

Key Requirements

  • 2 years of college education or associate degree
  • 12 months of BPO voice experience
  • On-site setup in QC
  • Flexible with graveyard and rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter