Customer Services Sr. Analyst

Kellanova

Querétaro, Mexico
On-site
End-to-end order process management
Customer situation management and escalations
Root cause analysis for discrepancies
Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance

Job Summary

  • Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance.
  • Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&D, and returns using tools like SAP and Celonis.
  • Lead special projects and continuous improvement initiatives to drive innovation within the order management process.

Matching Summary

Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance.

Skills & Requirements

Must-have

  • End-to-end order process management
  • Customer situation management and escalations
  • Root cause analysis for discrepancies
  • SAP and Celonis proficiency
  • Data-driven performance evaluation
  • Advanced English level mandatory

Nice-to-have

  • Championing customer-focused culture
  • Continuous improvement initiatives
  • Strategic stakeholder collaboration
  • Leading special projects
  • Building individual skills through training

Key Requirements

  • Bachelor's degree required
  • Proven ability to manage complex accounts
  • Proficiency in ERP systems (e.g., SAP)
  • Demonstrated analytical expertise
  • Advanced English level mandatory

Work Rights

Not specified

Tailored Resume

Cover Letter