Conseiller En Support Technique / Technical Support Advisor

Harris Novum

Multiple Locations, Canada
Diagnose and resolve customer issues
Retail hardware and software support
Customer needs identification
You will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise

Job Summary

  • You will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise.
  • You will collaborate with the customer support and project success team, and may also work with other departments to optimize customer support operations.
  • You are motivated to achieve your goals and give your best to make an impact.

Matching Summary

You will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise.

Skills & Requirements

Must-have

  • Diagnose and resolve customer issues
  • Retail hardware and software support
  • Customer needs identification
  • Bilingual communication (French/English)

Nice-to-have

  • Customer success focus
  • Proactive problem solving
  • Leveraging technology for clients
  • Team collaboration

Key Requirements

  • Microsoft SQL database knowledge preferred
  • POS and retail software experience desired
  • Fluent in French and English

Work Rights

Not specified

Tailored Resume

Cover Letter