Corporate Solutions Operations Associate handles inquiries and requests from customers on a variety of complex transactions and/or services related to New Business and Renewals through a variety of channels
Job Summary
Corporate Solutions Operations Associate handles inquiries and requests from customers on a variety of complex transactions and/or services related to New Business and Renewals through a variety of channels.
Provide timely resolution and best-in-class customer experience while adhering to work guidelines, policies, and regulations.
Collaborate with the Collections team and other partners for a seamless and efficient New Business, Billing, Collections and Renewal activities for Corporate Solutions clients.
Matching Summary
Corporate Solutions Operations Associate handles inquiries and requests from customers on a variety of complex transactions and/or services related to New Business and Renewals through a variety of channels.
Skills & Requirements
Must-have
Handle complex transactions and requests
Adhere to work guidelines and policies
Resolve customer issues and concerns
Collaborate with internal teams
Monitor collection activities
Provide process improvement ideas
Nice-to-have
Empowering people to find their 'better'
Living Healthier, Longer, Better Lives
Best-in-class customer experience
Key Requirements
Technical knowledge in designated area
Independent judgment development
Understanding of function, policies, procedures, and compliance