Contact Center Operations - Technical Program Management Lead – Vice President

Citi Handlowy

Chennai, Tamil Nadu, India
Application support
Technical program management
Contact center applications
Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience

Job Summary

  • Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.
  • The Technical Program Management Analyst Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.
  • We foster an environment where the best people want to work.

Matching Summary

Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

Skills & Requirements

Must-have

  • Application Support
  • Technical Program Management
  • Contact Center Applications
  • Cloud Technologies (AWS, Azure)
  • Microservices Architectures
  • Generative AI, ML, LLMs

Nice-to-have

  • Strategic professional
  • Problem solver
  • Innovators
  • Service oriented attitude
  • Well-rounded backgrounds

Key Requirements

  • 10+ years experience
  • Bachelor's/University degree
  • Master's degree preferred
  • Experience with Jira, Confluence, MS Project

Work Rights

Not specified

Tailored Resume

Cover Letter