Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
The role involves establishing trusted advisor relationships with executive sponsors to ensure customers derive maximum value from Workday Adaptive Planning

Job Summary

  • The role involves establishing trusted advisor relationships with executive sponsors to ensure customers derive maximum value from Workday Adaptive Planning.
  • You will be responsible for managing renewals end-to-end, negotiating contracts, and identifying upsell opportunities to drive revenue growth.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers while providing competitive compensation and benefits.

Matching Summary

The role involves establishing trusted advisor relationships with executive sponsors to ensure customers derive maximum value from Workday Adaptive Planning.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practice
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management
  • Strategic account planning expertise

Nice-to-have

  • Trusted advisor executive presence
  • EPM/CPM or financial ERP domain knowledge
  • Pricing strategy and critical thinking
  • Collaborative cross-functional teamwork
  • Sun-drenched optimism and curiosity

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years CSM supporting SaaS solutions
  • 2+ years CRM (Salesforce) usage
  • 2+ years customer success tool (Gainsight) usage
  • Proven ability to manage enterprise accounts

Work Rights

Not specified

Tailored Resume

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