Lilly Market Research – Lillydirect Cx Intelligence Operations

Eli Lilly UK

Base: $127,500 - $187,000; bonus/equity: eligible ...
Not specified
5+ years consumer or cx research experience
2+ years cross-functional matrixed organization work
Survey fielding and vendor coordination expertise
Eli Lilly UK is seeking a highly organized and execution-oriented professional for the Lilly Market Research team, focusing on customer experience intelligence to support the LillyDirect initiative. The ideal candidate will have extensive experience in consumer and CX research, with a strong emphasis on using data and AI to drive actionable insights

Job Summary

  • This role ensures LillyDirect has fast, reliable, and actionable customer experience intelligence at all times by leading the execution of CX measurement programs.
  • The position serves as the primary intake point for short-turn insight requests while maintaining rigorous quality standards and compliance across the organization.
  • Lilly offers a comprehensive benefit program including medical, dental, vision, 401(k), pension, and well-being benefits to eligible full-time employees.

Matching Summary

Match Score: 85

Eli Lilly UK is seeking a highly organized and execution-oriented professional for the Lilly Market Research team, focusing on customer experience intelligence to support the LillyDirect initiative. The ideal candidate will have extensive experience in consumer and CX research, with a strong emphasis on using data and AI to drive actionable insights.

Salary

Base: $127,500 - $187,000; Bonus/Equity: Eligible for company bonus based on performance; Benefits: Comprehensive program including 401(k), pension, medical, dental, vision, and wellness perks

Skills & Requirements

Must-have

  • 5+ years consumer or CX research experience
  • 2+ years cross-functional matrixed organization work
  • Survey fielding and vendor coordination expertise
  • NPS and customer satisfaction tracking proficiency
  • AI and emerging research technology adoption

Nice-to-have

  • Experience with agile product and UX teams
  • Familiarity with ecommerce KPIs and digital behavior
  • Hands-on AI-assisted research application skills
  • Strong bias for action in ambiguous environments
  • Master's degree in Market Research or related field

Key Requirements

  • Bachelor's Degree required
  • Must be authorized to work in the United States
  • No visa sponsorship provided

Work Rights

Must be authorized to work in the US on a full-time basis

Tailored Resume

Cover Letter