Learning & Development Program Manager

Expedia Group

Seattle, Washington, US
Seattle: $110,500.00 - $155,000.00; austin: $110,5...
End-to-end l&d program portfolio ownership
Structured training governance model
Integrated training calendars and project plans
The Learning & Development Program Manager leads the design, governance, and execution of training initiatives across Expedia Group’s outsourced vendor network, partnering closely with global operations, vendor management, and supporting teams to drive performance and consistent, high-quality customer experiences

Job Summary

  • The Learning & Development Program Manager leads the design, governance, and execution of training initiatives across Expedia Group’s outsourced vendor network, partnering closely with global operations, vendor management, and supporting teams to drive performance and consistent, high-quality customer experiences.
  • This role involves owning the end-to-end L&D program portfolio, building and running a structured training governance model, and creating integrated training calendars and project plans.
  • Expedia Group offers a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model, and career development resources.

Matching Summary

The Learning & Development Program Manager leads the design, governance, and execution of training initiatives across Expedia Group’s outsourced vendor network, partnering closely with global operations, vendor management, and supporting teams to drive performance and consistent, high-quality customer experiences.

Salary

Seattle: $110,500.00 - $155,000.00; Austin: $110,500.00 - $155,000.00; Springfield: $90,000.00 - $126,000.00; Benefits: Full benefits package

Skills & Requirements

Must-have

  • End-to-end L&D program portfolio ownership
  • Structured training governance model
  • Integrated training calendars and project plans
  • PMO ways of working for L&D
  • Cross-functional training and communication workstreams
  • Performance and program dashboards
  • Strategic relationships and executive governance

Nice-to-have

  • Champion innovation in program delivery
  • AI-enabled learning solutions
  • Inclusive team leadership
  • Open culture and diversity celebration

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years customer service industry experience
  • 2+ years program management experience
  • Experience managing large-scale training programs
  • Experience with vendor operations and SLAs
  • Demonstrated success leading complex programs
  • Strong data and analytical capability
  • Solid business and project management acumen
  • Excellent communication and stakeholder management skills
  • Effective change management leadership
  • Highly organized and able to multi-task

Work Rights

Not specified

Tailored Resume

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