Gex&concierge Assistant Manager

Sofitel Brisbane Central

Eivissa, Spain
**
Guest experience operations
Concierge services management
Guest interaction and problem resolution
** Sofitel Brisbane Central is seeking a Gex & Concierge Assistant Manager for their Mondrian & Hyde Ibiza hotels, responsible for leading the Guest Experience & Concierge team. The ideal candidate will have experience in hotel operations, particularly in guest services, and will be committed to delivering exceptional customer experiences. **

Job Summary

  • As GEX & Concierge Assistant Manager, you will be responsible for leading and coordinating the Guest Experience & Concierge team, ensuring daily operations meet the highest service standards and every guest interaction exceeds expectations.
  • Your role combines team supervision, incident management, and process optimization, acting as a key link between the team and management to ensure efficiency, consistency, and excellence in the guest experience.
  • Join an innovative and fast-growing international group committed to building not just new hotels, but a global brand, offering a competitive package and many development opportunities.

Matching Summary

Match Score: 75

** Sofitel Brisbane Central is seeking a Gex & Concierge Assistant Manager for their Mondrian & Hyde Ibiza hotels, responsible for leading the Guest Experience & Concierge team. The ideal candidate will have experience in hotel operations, particularly in guest services, and will be committed to delivering exceptional customer experiences. **

Skills & Requirements

Must-have

  • Guest Experience operations
  • Concierge services management
  • Guest interaction and problem resolution
  • Promoting hotel services and offers
  • Maintaining guest records and preferences

Nice-to-have

  • Positive attitude and attention to detail
  • Fostering team development and service culture
  • Building relationships with regular clients
  • Creative and rewarding work environment

Key Requirements

  • Experience in Guest Experience, Concierge, or Front Office
  • Supervision and coordination of operational teams
  • Management of incidents and VIP guests
  • Proficiency in PMS
  • High level of English, spoken and written

Work Rights

Not specified

Tailored Resume

Cover Letter