Service Delivery Lead

Dentsu B2B APAC

Illinois, USA
Base: $72,000-$96,000; bonus/equity: not specified...
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Service performance and governance framework
Process and policy alignment
Continuous improvement
** Dentsu B2B APAC is seeking a Service Delivery Lead to oversee and enhance the regional service performance and governance framework for Operational Finance across the Americas. The ideal candidate will have a background in finance processes, shared services, and a strong focus on continuous improvement. **

Job Summary

  • The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.
  • Key activities include supporting the Regional Service Management, managing the outsourcing agreement, liaising between Dentsu and the shared service partner, and evaluating SLAs.
  • Dentsu offers a range of benefits including medical, dental, vision, 401(k) matching, and paid time off.

Matching Summary

Match Score: 75

** Dentsu B2B APAC is seeking a Service Delivery Lead to oversee and enhance the regional service performance and governance framework for Operational Finance across the Americas. The ideal candidate will have a background in finance processes, shared services, and a strong focus on continuous improvement. **

Salary

Base: $72,000-$96,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) matching, paid time off

Skills & Requirements

Must-have

  • Service performance and governance framework
  • Process and policy alignment
  • Continuous improvement
  • Outsourcing agreement management
  • Service Level Agreements (SLAs)
  • Governance forums participation

Nice-to-have

  • Independent and self-motivated
  • Results oriented
  • Process oriented
  • Team player
  • Flexibility with in-person collaboration

Key Requirements

  • Bachelor's degree
  • 3-5 years of practical experience
  • Prior shared services/BPO experience
  • Solid understanding of accounting and financial processes
  • Ability to conceptualize future state and develop change management plans
  • Proven ability to direct resolution of complex business problems
  • Ability to absorb and apply new technical information
  • Ability to learn lean principles
  • Ability to lead or support transformational projects
  • Solid knowledge of general monitoring and measuring business metrics
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

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