Technical Support Specialist

Concentrix

Makati City, Philippines
Basic troubleshooting
Customer request management
Superior customer service
Help customers continually love our client by being their superhero in answering the basics of how the client's product works

Job Summary

  • Help customers continually love our client by being their superhero in answering the basics of how the client's product works.
  • Triage, direct, and manage customer requests for both product and technical support, partnering with peers and other teams to resolve customer problems.
  • Drive an amazing customer experience that makes our customers smile through timely and efficient resolution of issues.

Matching Summary

Help customers continually love our client by being their superhero in answering the basics of how the client's product works.

Skills & Requirements

Must-have

  • Basic troubleshooting
  • Customer request management
  • Superior customer service
  • Fast-paced team environment
  • Computer skills
  • Adapt and learn technology

Nice-to-have

  • Hungry to learn
  • Caring towards others
  • Creative problem solving
  • Passionate about helping customers
  • Positive and attentive attitude

Key Requirements

  • Minimum of 1 year of Technical Support experience
  • Previous Phone Support experience
  • English (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter