Conversation Designer/analyst – Chatbot & Digital Experience Using Ai
Bankwest
Not specified (assumed hybrid or flexible based on the digital nature of the role).
Conversation design experience
Multi-turn conversational journeys
Systems thinking
Bankwest is seeking a Conversation Designer/Analyst to craft AI-powered customer experiences through the design of natural conversational flows for their chatbot, the Bankwest Bee. The role emphasizes a hands-on approach to designing multi-turn dialogues, requiring a blend of creativity, systems thinking, and collaboration across various teams
Job Summary
Design natural, human-centred conversations for the Bankwest Bee chatbot to make banking simpler for millions of customers.
Define how the chatbot understands context, guides customers, and maintains a clear, consistent voice using LLM and Generative AI features.
Run experiments, iterate based on user behaviour, and collaborate across Product, Content, Compliance, and Engineering to align intent with capability.
Matching Summary
Match Score: 85
Bankwest is seeking a Conversation Designer/Analyst to craft AI-powered customer experiences through the design of natural conversational flows for their chatbot, the Bankwest Bee. The role emphasizes a hands-on approach to designing multi-turn dialogues, requiring a blend of creativity, systems thinking, and collaboration across various teams.