Tech Service Desk Agent - Salt Lake City

Unity of Roseburg

Salt Lake City, Utah, United States
Fully remote
Tier 1 and tier 2 support experience
Troubleshooting hardware and software issues
Network connectivity and remote access resolution
This role provides Tier 1 and Tier 2 support by troubleshooting complex hardware, software, and network issues including Unisys applications and voicemail systems

Job Summary

  • This role provides Tier 1 and Tier 2 support by troubleshooting complex hardware, software, and network issues including Unisys applications and voicemail systems.
  • The successful candidate will identify root causes of problems, take responsibility for timely solutions, and escalate unusual issues to higher levels when necessary.
  • Applicants must be eligible for U.S. government authorizations due to potential access to export-controlled commodities and technology.

Matching Summary

This role provides Tier 1 and Tier 2 support by troubleshooting complex hardware, software, and network issues including Unisys applications and voicemail systems.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Troubleshooting hardware and software issues
  • Network connectivity and remote access resolution

Nice-to-have

  • Strong analytical problem-solving skills
  • Ability to communicate with non-technical users
  • Experience supporting client proprietary applications

Key Requirements

  • High School Diploma or GED required
  • 2-4 years of relevant experience
  • Eligibility for U.S. government export control authorization

Work Rights

Must be eligible for U.S. government export control authorization

Tailored Resume

Cover Letter