Junior Customer Service Specialist – Phone Support

ABB UK

Nuevo León, Mexico
Hybrid
First point of contact for customers
Process customer inquiries
Manage customer service cases
Act as the first point of contact for ABB Electrification customers and other stakeholders via incoming phone calls

Job Summary

  • Act as the first point of contact for ABB Electrification customers and other stakeholders via incoming phone calls.
  • Provide internal and external customer support, such as order status, finding the right speaking partner, and coordinating with relevant resources.
  • The work model for the role is hybrid, four days in the office, one day WFH.

Matching Summary

Act as the first point of contact for ABB Electrification customers and other stakeholders via incoming phone calls.

Skills & Requirements

Must-have

  • First point of contact for customers
  • Process customer inquiries
  • Manage customer service cases
  • Incoming calls vs calls handled
  • English communication skills for US market

Nice-to-have

  • Interest in Electrification market
  • Proactive problem-solving mindset
  • Curious, courageous, and creative minds

Key Requirements

  • 2+ years of experience in customer service via phone support
  • Official documentation certifying completion of degree

Work Rights

Not specified

Tailored Resume

Cover Letter