Service Operations - Production Support Engineer, Avp

Deutsche Bank

Pune, India
Production application support
Itil practices
Unix/linux and shell scripting
You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment

Job Summary

  • You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment.
  • As part of our flexible scheme, here are just some of the benefits that you’ll enjoy including best in class leave policy, gender neutral parental leaves, and comprehensive hospitalization insurance for you and your dependents.
  • We strive for a culture in which we are empowered to excel together every day, acting responsibly, thinking commercially, taking initiative and working collaboratively.

Matching Summary

You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment.

Skills & Requirements

Must-have

  • Production Application Support
  • ITIL Practices
  • UNIX/Linux and Shell Scripting
  • Cloud Experience (GCP Preferred)
  • Site Reliability Engineering Practices
  • Application Performance Monitoring Tools
  • SQL and Database Knowledge

Nice-to-have

  • Leadership and People Management
  • Automation Solutions (Ansible, Jenkins, Python)
  • DevOps and CI/CD Orientation
  • Global Operations Experience
  • Strong Communication Skills
  • Problem-solving and Troubleshooting
  • Working in Virtual Teams and Matrix Structures

Key Requirements

  • 12+ years IT experience in large corporate or financial services
  • Bachelor’s degree in Computer Science or IT-related discipline
  • ITIL Foundation Certificate
  • Experience with complex application and infrastructure support
  • Experience with incident tracking tools
  • Global Transaction Banking Experience is a plus

Work Rights

Not specified

Tailored Resume

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