Bilingual Customer Service Representative - Technical

Moneris

Toronto, Ontario, Canada
Base: $36,200 - $45,000; bonus/equity: variable in...
Hybrid
Fluency in french and english
1+ years customer service experience
Experience with routers and modems
This role provides technical Customer Experience support to Moneris merchants, focusing on detailed POS troubleshooting and first-contact resolution

Job Summary

  • This role provides technical Customer Experience support to Moneris merchants, focusing on detailed POS troubleshooting and first-contact resolution.
  • The position requires fluency in both French and English along with the ability to work flexible rotating shifts including evenings and weekends.
  • Employees receive comprehensive benefits including performance-based bonuses, flexible health spending accounts, and unlimited access to Coursera for professional development.

Matching Summary

This role provides technical Customer Experience support to Moneris merchants, focusing on detailed POS troubleshooting and first-contact resolution.

Salary

Base: $36,200 - $45,000; Bonus/Equity: Variable incentive components including bonuses and commissions; Benefits: Flexible benefits from day one, HSA/PSA choice, profit-sharing match

Skills & Requirements

Must-have

  • Fluency in French and English
  • 1+ years customer service experience
  • Experience with routers and modems
  • Flexibility for rotating shifts
  • Fast-paced environment adaptability

Nice-to-have

  • Cross-sell and up-sell opportunities
  • Collaborative team culture
  • Interest in payments services
  • Strong attention to detail
  • Growth mindset for expertise building

Key Requirements

  • 1+ years of contact center experience
  • Bilingual (French/English) proficiency
  • Hardware/software troubleshooting skills
  • Availability for rotating shift work

Work Rights

Not specified

Tailored Resume

Cover Letter