Patient Access Liaison Iii – Access Center – Full Time 8 Hour Days (non-exempt) (union)
University of Southern California
Los Angeles, CA, US
Base: $21.00 - $35.36 ph; bonus/equity: not specif...
Fully remote
3 to 5 years call center experience
Hipaa compliance knowledge
Insurance verification skills
The Patient Access Liaison III serves as the primary point of contact for accessing USC academic medical centers and handles incoming and outgoing communications
Job Summary
The Patient Access Liaison III serves as the primary point of contact for accessing USC academic medical centers and handles incoming and outgoing communications.
Responsibilities include scheduling appointments, verifying insurance coverage, determining financial responsibility, and coordinating care with medical personnel.
The role requires maintaining HIPAA compliance, demonstrating high-level customer service, and working independently or remotely when deployed.
Matching Summary
The Patient Access Liaison III serves as the primary point of contact for accessing USC academic medical centers and handles incoming and outgoing communications.
Salary
Base: $21.00 - $35.36 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
3 to 5 years call center experience
HIPAA compliance knowledge
Insurance verification skills
Multi-specialty area cross-training
High-level computer literacy
Nice-to-have
Bilingual Spanish or Chinese preferred
Associate's or Bachelor's degree in healthcare
Vocational certificates in medical assistant
Knowledge of Qgenda scheduling system
Service recovery escalation experience
Key Requirements
High school diploma or equivalent required
3 to 5 years call center or healthcare customer service experience
Fire Life Safety Training (LA City) within 30 days of hire