Senior Amazon Connect Engineer

Expedia Group

Seattle, WA, US
Base: $184,500.00 to $258,000.00; potential increa...
Amazon connect implementation and architecture
Aws lambda api gateway kinesis integration
Telephony sip trunking and pstn routing
This role serves as the primary technical lead for designing and implementing enterprise-scale Amazon Connect solutions within Expedia's Traveler & Partner Service Platform

Job Summary

  • This role serves as the primary technical lead for designing and implementing enterprise-scale Amazon Connect solutions within Expedia's Traveler & Partner Service Platform.
  • The position requires deep expertise in integrating Amazon Connect with external systems like Salesforce, ServiceNow, and WFM tools using serverless architectures.
  • Expedia offers a comprehensive benefits package including travel perks, flexible work models, and career development resources to support employee success.

Matching Summary

This role serves as the primary technical lead for designing and implementing enterprise-scale Amazon Connect solutions within Expedia's Traveler & Partner Service Platform.

Salary

Base: $184,500.00 to $258,000.00; Potential increase up to $295,000.00 based on performance; Benefits include medical/dental/vision, paid time off, and travel reimbursement

Skills & Requirements

Must-have

  • Amazon Connect implementation and architecture
  • AWS Lambda API Gateway Kinesis integration
  • Telephony SIP trunking and PSTN routing
  • Infrastructure as Code CloudFormation Terraform
  • JavaScript Node.js Python development skills

Nice-to-have

  • Experience mentoring engineering teams
  • Background in coaching and leadership
  • Optimizing cost and performance at scale
  • Large distributed organization experience

Key Requirements

  • 8+ years professional experience in software/cloud engineering
  • 3+ years hands-on enterprise Amazon Connect experience
  • 3+ years enterprise AWS production experience
  • 2+ years telephony/VoIP and WebRTC technology experience
  • Bachelor's degree in Computer Science or equivalent practical experience

Work Rights

Not specified

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