Customer Service Representative

Stone House Animal Hospital

Greenwich, CT, United States
Competitive pyy; performance bonuses available; no...
Not specified (assumed to be in-person due to the nature of the role).
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Stone House Animal Hospital is seeking a Customer Service Representative to ensure exceptional client experiences by managing appointments, communicating effectively, and supporting the medical team. The role emphasizes strong communication skills, empathy, and organizational abilities within a dynamic veterinary environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Employees benefit from tailored development programs, mentorship, competitive pay, and comprehensive health and wellness resources.
  • The role requires managing appointments, triaging inquiries, and maintaining accurate patient records within a fast-paced environment.

Matching Summary

Match Score: 85

Stone House Animal Hospital is seeking a Customer Service Representative to ensure exceptional client experiences by managing appointments, communicating effectively, and supporting the medical team. The role emphasizes strong communication skills, empathy, and organizational abilities within a dynamic veterinary environment.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Maintain organized reception area

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong desire to provide compassionate service
  • Ability to handle multiple tasks efficiently
  • Empathy when dealing with emotional clients
  • Proficiency with scheduling software

Key Requirements

  • High school diploma or equivalent work experience
  • Basic proficiency with technology and scheduling software
  • Strong organizational skills for busy periods

Work Rights

Not specified

Tailored Resume

Cover Letter