Job Summary

• The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
• Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals to build deep rapport.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $150,100 - $227,000 annually; Base: $180,200 - $247,900 annually (California, New York, select cities); Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• 5-6 years relevant industry expertise
• 5-6 years supporting Sales Cloud and Service Cloud
• Sales Cloud Consultant certification
• Service Cloud Consultant certification
• Advanced Administrator certification
• Exceptional communication and presentation skills
• Ability to handle objections and drive alignment

Work Rights