Tria Federal is seeking a Help Desk Manager to oversee its Business Operations Services Center, focusing on delivering exceptional customer service and managing team performance. The ideal candidate should have significant experience in help desk operations, particularly in Medicare programs, and a strong leadership background
Job Summary
Tria Federal delivers digital services supporting the health and safety of veterans, service members, and civilians.
The role involves leading a Help Desk team of 100+ staff while ensuring adherence to service level agreements and driving continuous innovation.
Candidates must be able to obtain a U.S. Federal Position of Trust clearance and have lived in the United States for 3 of the last 5 years.
Matching Summary
Match Score: 85
Tria Federal is seeking a Help Desk Manager to oversee its Business Operations Services Center, focusing on delivering exceptional customer service and managing team performance. The ideal candidate should have significant experience in help desk operations, particularly in Medicare programs, and a strong leadership background.