Head Of Customer Retention

Chubb Fire & Security

Blackburn, United Kingdom
Competitive salary; ote included; benefits: 25 day...
Proven leadership in customer retention
Strong performance management capability
Demonstrable coaching experience
The role involves owning UK retention performance across save rates, churn reduction, and in-life revenue growth

Job Summary

  • The role involves owning UK retention performance across save rates, churn reduction, and in-life revenue growth.
  • Candidates must define and track a balanced KPI framework covering churn, Net Revenue Retention, and margin outcomes.
  • The company offers a competitive salary, company car or allowance, private medical, and extensive training opportunities.

Matching Summary

The role involves owning UK retention performance across save rates, churn reduction, and in-life revenue growth.

Salary

Competitive salary; OTE included; Benefits: 25 days holiday plus bank holidays, company car/allowance, private medical, pension scheme

Skills & Requirements

Must-have

  • Proven leadership in customer retention
  • Strong performance management capability
  • Demonstrable coaching experience
  • Commercial acumen and pricing confidence
  • Matrix environment influence skills

Nice-to-have

  • Customer-first mindset
  • Continuous improvement ethos
  • Clear engaging communication skills
  • CRM systems and analytics proficiency

Key Requirements

  • Proven leadership delivering measurable improvements
  • Experience in customer-facing environments
  • Ability to lead in matrix environment

Work Rights

Not specified

Tailored Resume

Cover Letter