Continual Service Improvement & Innovation (csi2) Sme

foundit

Austin, TX, US
Base: $149,469 - $196,650; bonus/equity: not speci...
Hybrid
10+ years it service improvement experience
3+ years multi-vendor siam environment
Advanced servicenow reporting and csdm
The role serves as a program accelerator to turn ITSM, observability, security, and FinOps data into a prioritized improvement backlog

Job Summary

  • The role serves as a program accelerator to turn ITSM, observability, security, and FinOps data into a prioritized improvement backlog.
  • Candidates must demonstrate measurable delivery of innovation improvements such as reducing MTTR by 20-40% and increasing ticket deflection by 20-30%.
  • GDIT offers a full-flex work week, comprehensive health packages, paid education, and opportunities for internal mobility.

Matching Summary

The role serves as a program accelerator to turn ITSM, observability, security, and FinOps data into a prioritized improvement backlog.

Salary

Base: $149,469 - $196,650; Bonus/Equity: Not specified; Benefits: 401k match, health/dental/vision, paid time off

Skills & Requirements

Must-have

  • 10+ years IT service improvement experience
  • 3+ years multi-vendor SIAM environment
  • Advanced ServiceNow reporting and CSDM
  • ITIL 4 CSI Lean Six Sigma SRE practices
  • Federal standards NIST RMF Zero Trust M-21-31

Nice-to-have

  • Plain-language storytelling for executives
  • Facilitation and cross-tower workshop leadership
  • Experimentation mindset with A/B testing
  • Prosci ADKAR change leadership application
  • FinOps partnership for unit economics

Key Requirements

  • Bachelor's Degree or equivalent experience
  • US Citizenship not required but Public Trust MBI (T2) clearance needed
  • 10+ years leading IT service improvement programs
  • 3+ years in multi-vendor/SIAM environments
  • Experience with federal standards and guardrails

Work Rights

Public Trust MBI (T2) clearance required

Tailored Resume

Cover Letter