Conversational System Manager

Apple

China
Not specified (assumed to be hybrid or flexible based on apple's trends).
3+ years people management experience
7+ years conversational design or product management
Deep understanding of china digital ecosystem
Apple is seeking a Conversational System Manager for its China operations, responsible for leading a high-performing team to enhance digital customer experiences through conversational AI. The ideal candidate will have extensive experience in conversational design, e-commerce, and team management, with a strong focus on local market needs

Job Summary

  • The role is responsible for building and managing a high-performing team of product managers and conversational designers across China's key digital touchpoints.
  • You will drive localization excellence while maintaining global brand consistency for Apple Store Online platforms.
  • This position requires deep expertise in conversational AI, e-commerce ecosystems, and cross-functional leadership to deliver intuitive, brand-aligned interactions.

Matching Summary

Match Score: 85

Apple is seeking a Conversational System Manager for its China operations, responsible for leading a high-performing team to enhance digital customer experiences through conversational AI. The ideal candidate will have extensive experience in conversational design, e-commerce, and team management, with a strong focus on local market needs.

Skills & Requirements

Must-have

  • 3+ years people management experience
  • 7+ years conversational design or product management
  • Deep understanding of China digital ecosystem
  • Fluency in Mandarin and professional English proficiency
  • Experience delivering conversational AI products

Nice-to-have

  • Hands-on experience with RAG and AI agents
  • Knowledge of live streaming moderation
  • Familiarity with VOC analytics tools
  • Experience with Scrum/Agile methodologies
  • Background managing AI product lifecycle

Key Requirements

  • 3 years+ people management experience
  • 7 years+ conversational design/product management experience
  • Mandarin fluency required
  • Professional English proficiency required
  • Proven track record in e-commerce AI delivery

Work Rights

Not specified

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