Hourly base pyy rate is $18.22 - $27.36ph; positio...
Hybrid - ability to work remotely part of the week
Respond to customer requests via multiple channels
Troubleshoot and resolve standard issues
Document customer interactions and resolutions
Cox Automotive is seeking a Customer Care Specialist I to serve as a frontline contact for customers, addressing inquiries and maintaining positive relationships through various communication channels. The ideal candidate will have strong communication skills and basic technical knowledge, with flexibility to work evenings and weekends
Job Summary
The Customer Care Specialist I serves as a frontline contact for customers through multiple communication channels, addressing inquiries related to products, services, and account needs.
Responsibilities include handling routine customer care tasks, troubleshooting basic problems, escalating when needed, and coordinating with other teams.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Matching Summary
Match Score: 85
Cox Automotive is seeking a Customer Care Specialist I to serve as a frontline contact for customers, addressing inquiries and maintaining positive relationships through various communication channels. The ideal candidate will have strong communication skills and basic technical knowledge, with flexibility to work evenings and weekends.
Salary
Hourly base pay rate is $18.22 - $27.36/hour; Position may be eligible for additional compensation; Benefits: Paid time off, paid holidays, bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Skills & Requirements
Must-have
Respond to customer requests via multiple channels
Troubleshoot and resolve standard issues
Document customer interactions and resolutions
Maintain positive customer relationships
Nice-to-have
Experience in the automotive industry
Ability to work under pressure
Flexibility to work evenings and weekends
Key Requirements
High School Diploma/GED
Less than 2 years of experience
Basic computer and communication skills
Experience in a contact center metrics driven environment