Customer Service Agent

KONE Croatia

Den Haag, Netherlands
Market conform salary; bonus available; benefits: ...
Hybrid
Professional customer service mindset
Accurate incident registration and dispatching
Stress-resistant communication skills
The Customer Service Agent acts as the voice of KONE, ensuring high-level professional service during every customer contact

Job Summary

  • The Customer Service Agent acts as the voice of KONE, ensuring high-level professional service during every customer contact.
  • Responsibilities include registering emergency and entrapment reports, dispatching technicians for lifts and escalators, and maintaining accurate system documentation.
  • The company offers a market-conform salary, 41 days of leave, hybrid working options, and a 'Lease a Bike' program.

Matching Summary

The Customer Service Agent acts as the voice of KONE, ensuring high-level professional service during every customer contact.

Salary

Market conform salary; Bonus available; Benefits: 41 days leave, Lease a Bike, pension, insurance discounts

Skills & Requirements

Must-have

  • Professional customer service mindset
  • Accurate incident registration and dispatching
  • Stress-resistant communication skills
  • Dutch and English language proficiency

Nice-to-have

  • Proactive attitude and perseverance
  • Experience with CRM systems like Salesforce
  • Prior customer service environment experience
  • Ability to interpret safety regulations

Key Requirements

  • MBO-4 education level
  • Minimum 32 hours availability per week
  • Residence in Rotterdam-Den Haag region

Work Rights

Not specified

Tailored Resume

Cover Letter