Customer Service Analyst

Accenture Australia

Us retirement services domain
Defined contributions
Exception processing
Process monetary and non-monetary transactions for assigned clients/transactions, ensuring accuracy and timely completion

Job Summary

  • Process monetary and non-monetary transactions for assigned clients/transactions, ensuring accuracy and timely completion.
  • Research and reply to queries from Business Partners/Client Support Teams within stipulated timeframes.
  • Identify and drive process improvements and automation opportunities while ensuring Quality Control standards are met.

Matching Summary

Process monetary and non-monetary transactions for assigned clients/transactions, ensuring accuracy and timely completion.

Skills & Requirements

Must-have

  • US Retirement Services domain
  • Defined Contributions
  • Exception Processing
  • Data Entry Services
  • Attention to detail
  • Meet deadlines

Nice-to-have

  • Omni or other Record Keeping platform
  • Process improvements and automation

Key Requirements

  • 4+ years of experience in US Retirement Services
  • Any Graduation
  • 3 to 5 years of experience

Work Rights

Not specified

Tailored Resume

Cover Letter