Senior It Services Manager

397

NSW, Australia
Not specified; salary pyckaging benefits available...
Not specified (potential for flexible work options)
Senior leadership in it service management
Experience with itil best practice processes
Proven ability to lead service transformation initiatives
Anglicare Sydney is seeking a Senior IT Services Manager to provide strategic leadership across IT Service Management and End User Computing, ensuring exceptional service delivery and operational resilience. The role involves collaborating with business units and external partners to enhance service maturity and align technology services with the organization's goals

Job Summary

  • This role provides senior leadership across IT Service Management, End User Computing, and Field Services to ensure exceptional service delivery and operational resilience.
  • The successful candidate will drive service improvement initiatives, optimize platforms, and provide executive-level insights into service performance and risks.
  • Benefits include flexible work options, salary packaging up to $15,900 tax-free, and access to professional development and fitness programs.

Matching Summary

Match Score: 85

Anglicare Sydney is seeking a Senior IT Services Manager to provide strategic leadership across IT Service Management and End User Computing, ensuring exceptional service delivery and operational resilience. The role involves collaborating with business units and external partners to enhance service maturity and align technology services with the organization's goals.

Salary

Not specified; Salary packaging benefits available: up to $15,900 income tax-free; Up to $2,650 accommodation/meals/entertainment tax-free

Skills & Requirements

Must-have

  • Senior leadership in IT Service Management
  • Experience with ITIL best practice processes
  • Proven ability to lead service transformation initiatives
  • Strong people leadership and team mentoring capability
  • Experience managing budgets and vendor partnerships

Nice-to-have

  • Confidence engaging with senior stakeholders
  • Experience with digital workplace technologies
  • Knowledge of service automation and analytics
  • Commitment to Christian values and community service

Key Requirements

  • Strong leadership experience in ITSM or EUC
  • Proven track record in ITSM process implementation
  • Demonstrated success in establishing service functions
  • Experience with ITIL-aligned frameworks

Work Rights

Not specified

Tailored Resume

Cover Letter