Cx Team Lead

A.P. Moller - Maersk

Vietnam
Manage team operation daily basis
Process improvement & optimization
Effective communication with vendor & customers
Manage Team Operation daily basis, Process Improvement & Optimization, and Effective Communication with Vendor & customers

Job Summary

  • Manage Team Operation daily basis, Process Improvement & Optimization, and Effective Communication with Vendor & customers.
  • The role involves taking full responsibility for customer experience by executing, managing and monitoring the end-to-end shipment process.
  • Maersk offers a challenging and rewarding career with a nurturing management culture and opportunities for career development and mobility.

Matching Summary

Manage Team Operation daily basis, Process Improvement & Optimization, and Effective Communication with Vendor & customers.

Skills & Requirements

Must-have

  • Manage team operation daily basis
  • Process Improvement & Optimization
  • Effective Communication with Vendor & customers
  • Solve daily operation issues
  • End-to-end shipment process management
  • Customer relationship management

Nice-to-have

  • Continuous learning culture
  • Diversity and collaboration
  • Value add through business solutions
  • Cross sell/up sell
  • Positive and proactive attitude

Key Requirements

  • Minimum 3 years' experience
  • Customer Service and Supply Chain Management
  • Logistics and supply chain knowledge
  • Excellent communication and interpersonal skills
  • Result orientation
  • Detail-oriented and highly organized

Work Rights

Not specified

Tailored Resume

Cover Letter