Customer Experience Team Lead

Robinhood

Denver, CO, US
Base: $34-$40 usd ph; bonus/equity: eligible for b...
On-site
Active finra series 7 and series 63 licenses
Strong coaching and leadership skills
Experience in fast-paced high-volume environments
The role involves leading a team of customer support representatives to deliver timely, accurate, and empathetic service across multiple channels

Job Summary

  • The role involves leading a team of customer support representatives to deliver timely, accurate, and empathetic service across multiple channels.
  • Employees must be willing to work seven days a week with schedules ranging from 7:00 a.m. to 10:00 p.m. ET.
  • The company offers best-in-class benefits including 100% paid health insurance for employees and equity ownership opportunities.

Matching Summary

The role involves leading a team of customer support representatives to deliver timely, accurate, and empathetic service across multiple channels.

Salary

Base: $34-$40 USD per hour; Bonus/Equity: Eligible for bonus opportunities and equity ownership; Benefits: 100% paid health insurance, 401(k) matching, and lifestyle wallet

Skills & Requirements

Must-have

  • Active FINRA Series 7 and Series 63 licenses
  • Strong coaching and leadership skills
  • Experience in fast-paced high-volume environments
  • Ability to handle escalated customer concerns
  • In-office attendance required

Nice-to-have

  • Series 9/10 or 24 certification preferred
  • Passion for developing frontline talent
  • Excellent written and verbal communication
  • Strong analytical and problem-solving skills
  • Flexibility in scheduling for business needs

Key Requirements

  • FINRA Series 7 and Series 63 required
  • Series 9/10 or 24 preferred within 120 days
  • Must work 100% in-office in Denver or Westlake

Work Rights

Not specified

Tailored Resume

Cover Letter