Field Support Engineer

Aspen Technology

India
Fully remote (anywhere in india)
Bachelor's degree in electrical/computer/software engineering
Knowledge of iec101, iec104, modbus, and dnp protocols
Proficiency with sql databases (sql server, mysql, postgresql, oracle)
Aspen Technology is seeking a Field Support Engineer in India to provide specialized support for Operations Technology systems, ensuring reliability and customer satisfaction. The ideal candidate should possess a degree in engineering, experience in the power utility sector, and proficiency in SCADA systems and SQL databases

Job Summary

  • The role involves providing ongoing support to complex Operations Technology systems globally to ensure reliability and world-class customer satisfaction.
  • Engineers will troubleshoot, resolve, or escalate customer incidents while documenting interactions efficiently according to contract maintenance terms.
  • AspenTech offers a long-term career path with significant opportunities for growth in a cutting-edge engineering technology company.

Matching Summary

Match Score: 85

Aspen Technology is seeking a Field Support Engineer in India to provide specialized support for Operations Technology systems, ensuring reliability and customer satisfaction. The ideal candidate should possess a degree in engineering, experience in the power utility sector, and proficiency in SCADA systems and SQL databases.

Skills & Requirements

Must-have

  • Bachelor's degree in Electrical/Computer/Software Engineering
  • Knowledge of IEC101, IEC104, MODBUS, and DNP protocols
  • Proficiency with SQL databases (SQL Server, MySQL, PostgreSQL, Oracle)
  • Basic networking skills including Windows OS and Red Hat OS
  • Experience with SCADA/control systems

Nice-to-have

  • Power Utility industry experience
  • Knowledge of Monarch SCADA system
  • Introduction to C programming
  • Excellent customer management skills
  • Passion for continued learning and new technology

Key Requirements

  • Bachelor's degree in relevant engineering field
  • Good knowledge of communication and SCADA protocols
  • Familiarity with basic networking and operating systems
  • Strong troubleshooting and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter