Digiops - Customer Specialist

octopusenergy.es

Remote
Remote
Customer communication via email and chat
Out-of-hour coverage
Evening and weekend availability
Octopus Energy is seeking a Digital Customer Specialist to join their remote operations team, focusing on enhancing customer experience within their rapidly growing eMobility sector. The role involves engaging with customers via email and online chat, primarily during evenings and weekends, to provide support for their electric vehicle charging services

Job Summary

  • We’re making electric vehicle ownership as smart and as simple as possible by building the giant, virtual charging platform of the future.
  • You’ll speak to our customers over email and online chat.
  • This is a remote role (with some office visits) helping us offer out-of-hour coverage to our customers who charge up on Electroverse in the evenings and weekends - flexibility is key!

Matching Summary

Match Score: 85

Octopus Energy is seeking a Digital Customer Specialist to join their remote operations team, focusing on enhancing customer experience within their rapidly growing eMobility sector. The role involves engaging with customers via email and online chat, primarily during evenings and weekends, to provide support for their electric vehicle charging services.

Skills & Requirements

Must-have

  • Customer communication via email and chat
  • Out-of-hour coverage
  • Evening and weekend availability

Nice-to-have

  • Smart and simple EV ownership
  • Global eMobility player
  • Integrated charging experiences

Key Requirements

  • Remote role with office visits
  • 37.5 hours a week
  • Core hours 7 pm - 10 pm Mon-Fri
  • One full weekend day

Work Rights

Not specified

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