Base: $28.19 - $35.95 ph; bonus/equity: not specif...
Fully remote
Windows 7 and windows 8 operating systems
Mac os and ios tablet devices
Hp dell tangent apple hardware repair
Stanford Health Care is seeking a Relief Service Desk Agent I to provide remote first contact support for end users, handling IT incidents and service requests via phone, webchat, and email. The ideal candidate will have at least two years of relevant experience, strong troubleshooting skills, and a commitment to delivering exceptional patient service
Job Summary
The Relief Service Desk Agent provides first contact remote support to Stanford Health Care end users via phone, webchat, and email.
Candidates must resolve common IT incidents on first contact using knowledge databases and technical service bulletins.
Stanford Health Care requires all employees to adopt C-I-CARE standards to deliver an exceptional patient and family experience.
Matching Summary
Match Score: 85
Stanford Health Care is seeking a Relief Service Desk Agent I to provide remote first contact support for end users, handling IT incidents and service requests via phone, webchat, and email. The ideal candidate will have at least two years of relevant experience, strong troubleshooting skills, and a commitment to delivering exceptional patient service.
Salary
Base: $28.19 - $35.95 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Windows 7 and Windows 8 operating systems
Mac OS and iOS tablet devices
HP Dell Tangent Apple hardware repair
ServiceNow ticket tracking experience
MS Office Outlook VPN applications
Nice-to-have
MCSA Windows certification preferred
CompTIA A+ certification preferred
Knowledge base article creation skills
Field work with minimal direction ability
OEM parts maintenance coordination
Key Requirements
High school diploma required
Two years of directly related work experience
OEM certification or 3 years documented service on 2 hardware systems