Network Operations Centre 24/7 Shift Lead

Capita (digital)

Belfast, United Kingdom
Base: £38,000py; bonus/equity: 30% shift allowance...
Fully remote
24/7 network operations
Lead technical service teams
Coordinate major incidents
You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services

Job Summary

  • You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services.
  • As a Shift Lead in our fast paced command environment, you’ll combine technical expertise with strong leadership, helping to keep mission critical services running smoothly around the clock.
  • £38,000pa plus 30% shift allowance, 23 days’ holiday rising to 27, paid volunteering day, generous family leave policies, Cycle2Work scheme, pension, life assurance, and more.

Matching Summary

You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services.

Salary

Base: £38,000pa; Bonus/Equity: 30% shift allowance; Benefits: 23 days’ holiday rising to 27, paid volunteering day, generous family leave policies, Cycle2Work scheme, pension, life assurance

Skills & Requirements

Must-have

  • 24/7 network operations
  • Lead technical service teams
  • Coordinate major incidents
  • ITIL environments
  • Meeting strict SLA requirements
  • High-pressure operational environments

Nice-to-have

  • Strong written and verbal communication
  • Excellent customer service
  • High attention to detail
  • Work effectively under pressure
  • Staff training and development

Key Requirements

  • Minimum 5 years UK residency
  • Eligible for SC Clearance
  • CCNA or equivalent required
  • ITIL Service Management certification

Work Rights

Must have 5 years UK residency and be eligible for SC Clearance

Tailored Resume

Cover Letter