Senior Business Analyst - Sales Ordering Reliability
TELUS
Edmonton, AB, CA
On-site
Sfdc and odyssey expertise
Netcracker and billing systems knowledge
Wireline ticket handling
The Sales Ordering Reliability team ensures business continuity for wireless and wireline products by responding to system incidents, triaging tickets, and driving enhancements
Job Summary
The Sales Ordering Reliability team ensures business continuity for wireless and wireline products by responding to system incidents, triaging tickets, and driving enhancements.
As a Senior Business Analyst, you will manage escalations, prime defect prioritization, and act as a subject matter expert for wireline ticket handling and incident management.
The team is passionate about putting customers and communities first, embracing change, and growing together through spirited teamwork and inclusivity.
Matching Summary
The Sales Ordering Reliability team ensures business continuity for wireless and wireline products by responding to system incidents, triaging tickets, and driving enhancements.