Client Service Representative I

Quest Diagnostics

Denver, CO, US
Base: $17.76 - $26.64 / hour; bonus/equity: annual...
Exceptional customer experience
Multiple communication channels
Professional spoken and written etiquette
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels

Job Summary

  • Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels.
  • Respond to incoming customer inquiries, requests and complaints competently and courteously, perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
  • Quest Diagnostics offers best-in-class benefits and programs to support employees and their families in living healthy, happy lives, including Day 1 Medical, well-being programs, and 401(k) with company match.

Matching Summary

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels.

Salary

Base: $17.76 - $26.64 / hour; Bonus/Equity: Annual performance bonus compensation; Benefits: Day 1 Medical, dental & vision, well-being programs, 401(k) with company match, etc.

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Multiple communication channels
  • Professional spoken and written etiquette
  • Troubleshoot inquiries and follow up
  • Maintain complete and accurate records
  • Comply with company policies and regulations

Nice-to-have

  • Passion to deliver exceptional service
  • Process improvement suggestions
  • Work in a fast-paced environment
  • Maintain professional and tactful manner

Key Requirements

  • One year experience in a similar role
  • High School Diploma or Equivalent
  • Basic understanding of medical and laboratory terminology
  • Proficiency in Microsoft products
  • Proficiency in Salesforce

Work Rights

Not specified

Tailored Resume

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