GCG Group is seeking an IT Field Support Technician to provide technical support for hardware and software systems in a fully remote capacity. The role requires 1 to 3 years of IT support experience, focusing on troubleshooting, installation, and maintenance while ensuring effective communication with stakeholders
Job Summary
The company is a leading strategic partner with 70 years of experience serving airlines and airports across the Caribbean and Latin America.
Responsibilities include providing on-site first-level technical support, installing systems, and managing IT assets effectively.
Candidates must possess basic networking knowledge and the ability to collaborate with other IT teams in a diverse multicultural environment.
Matching Summary
Match Score: 85
GCG Group is seeking an IT Field Support Technician to provide technical support for hardware and software systems in a fully remote capacity. The role requires 1 to 3 years of IT support experience, focusing on troubleshooting, installation, and maintenance while ensuring effective communication with stakeholders.
Skills & Requirements
Must-have
1 to 3 years IT support experience
Windows and virtual machine OS knowledge
TCP/IP DNS DHCP networking concepts
Remote support tools like TeamViewer
Hardware and software troubleshooting
Nice-to-have
Firewalls switches routers configuration
Analytical problem-solving skills
Excellent communication abilities
Ability to work under pressure
Fast-paced environment adaptability
Key Requirements
Minimum 1 to 3 years of IT support experience
Basic understanding of Windows and virtual machines