Manage catering contract with third-party operator
Implement customer service and experience program
Manage front of house staff
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program
Job Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program.
The property should be considered a market leader in tenant and visitor experience, providing a level of service ordinarily experienced in a five-star hospitality environment.
JLL empowers you to shape a brighter way, realizing your full potential in an entrepreneurial and inclusive work environment.
Matching Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program.
Skills & Requirements
Must-have
Manage catering contract with third-party operator
Implement customer service and experience program
Manage front of house staff
Deliver five-star hospitality environment service
Manage contracts and contractor administration
Manage F&B operator expenses and revenue
Nice-to-have
Foster unique One Team relationship
Develop placemaking program
Drive meticulous property presentation
Accommodate change and innovation
Key Requirements
5 years of guest management experience
Background in food and beverage management
Tertiary certificate or degree in property management field is an advantage