You’ll be working within Merchant Solutions, as part of Business Banking (BB), supporting customers to operate and grow their business through innovative payment solutions
Job Summary
You’ll be working within Merchant Solutions, as part of Business Banking (BB), supporting customers to operate and grow their business through innovative payment solutions.
As a specialist, you’ll be the friendly voice our business customers hear when they contact us, becoming an eCommerce specialist who understands their unique needs and works to find them a solution.
We offer a rotating roster between 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia.
Matching Summary
You’ll be working within Merchant Solutions, as part of Business Banking (BB), supporting customers to operate and grow their business through innovative payment solutions.
Skills & Requirements
Must-have
eCommerce product knowledge
technical troubleshooting expertise
payment gateway knowledge
API technical understanding
risk management activities
world-class customer support
Nice-to-have
innovative thinkers
solving complex problems
flexible work schedule
passion for finding solutions
collaboration focus
Key Requirements
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Technical understanding of APIs
Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
Experience with high volume inquiries across multiple channels