Client Resident Liaison Officer - Social Housing

Sureserve Group

Dartford, United Kingdom
On-site
Main point of contact for client
Customer contact for queries
Daily administration and reporting
Sureserve Group is seeking a Client Resident Liaison Officer to serve as the main point of contact for customers in the social housing sector. The role involves handling queries, complaints, and administrative tasks related to compliance and service delivery while offering competitive benefits and a supportive work environment

Job Summary

  • The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues.
  • The role also involves daily administration/client reporting and will be based in the Dartford office.
  • We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: Competitive salary, Contributory Pension scheme, Life assurance, 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days.

Matching Summary

Match Score: 85

Sureserve Group is seeking a Client Resident Liaison Officer to serve as the main point of contact for customers in the social housing sector. The role involves handling queries, complaints, and administrative tasks related to compliance and service delivery while offering competitive benefits and a supportive work environment.

Skills & Requirements

Must-have

  • Main point of contact for client
  • Customer contact for queries
  • Daily administration and reporting
  • Liaise with customers and operations
  • Arrange appointments for follow up works
  • Adhere to data protection policies

Nice-to-have

  • Prevent issues escalating
  • Support customer service agents
  • Flexible and organised attitude
  • Nurturing diverse work environment

Key Requirements

  • Previous administrative experience
  • Social housing/construction background preferred
  • High level of courteous, professional customer service
  • Proficient in MS Office (Outlook, Excel)
  • Good written and verbal communication skills
  • Right to work in the UK
  • DBS checks

Work Rights

Eligibility checks including right to work in the UK

Tailored Resume

Cover Letter