Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts and manage critical escalations.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation packages.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's technical degree
  • HCM, Payroll, Financials product expertise

Nice-to-have

  • C-level stakeholder engagement skills
  • Proactive risk avoidance judgment
  • Cross-functional collaboration abilities
  • High-stress situation navigation
  • Customer self-sufficiency championing

Key Requirements

  • BS/MS in Technical Degree or equivalent
  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • French language fluency required
  • Experience with HR, Payroll, or Finance domains

Work Rights

Not specified

Tailored Resume

Cover Letter