This is a great opportunity to be part of a global Service Desk, supporting colleagues across regions and contributing directly to service reliability and user experience
Job Summary
This is a great opportunity to be part of a global Service Desk, supporting colleagues across regions and contributing directly to service reliability and user experience.
You’ll work in a fast paced, collaborative environment focused on incident and service request management, delivering SLA driven support to a global user base.
The team serves as the first point of contact for IT-related incidents and requests, ensuring business continuity through reliable, efficient, and customer-centric service delivery.
Matching Summary
This is a great opportunity to be part of a global Service Desk, supporting colleagues across regions and contributing directly to service reliability and user experience.
Skills & Requirements
Must-have
incident and service request management
SLA driven support
troubleshooting IT issues
IT service desk tools
Active Directory
O365 admin
SharePoint
Nice-to-have
collaborative environment
customer-centric service delivery
educate end users
positive and professional interaction
Key Requirements
Bachelor's degree or higher
at least 1 year of experience as a Service Desk Analyst
1 year of technical proficiency
overall 3 years of IT service care-based experience