Customer Service Advisor - Mind Support Line

Maximus

Nantgarw, United Kingdom
Hybrid
12 months mental health support experience
Experience working under pressure calmly
Strong written english skills for records
This role partners with the charity Mind to provide essential support to vulnerable community members regarding their mental health

Job Summary

  • This role partners with the charity Mind to provide essential support to vulnerable community members regarding their mental health.
  • The position involves a hybrid working model with options for office-based work in Nantgarw or home-based arrangements following training.
  • Maximus is a Disability Confident Leader offering guaranteed interviews for qualified applicants with disabilities who meet minimum requirements.

Matching Summary

This role partners with the charity Mind to provide essential support to vulnerable community members regarding their mental health.

Skills & Requirements

Must-have

  • 12 months mental health support experience
  • Experience working under pressure calmly
  • Strong written English skills for records
  • Ability to handle sensitive cases with empathy
  • Knowledge of safeguarding concerns

Nice-to-have

  • Cultural awareness and diversity respect
  • Passion for mental health learning
  • Experience with additional needs service users
  • Adaptability to evolving procedures
  • Resilience in distressing situations

Key Requirements

  • 12 months proven experience supporting individuals with mental health concerns
  • Previous experience in healthcare or mental health setting
  • Ideal crisis service experience
  • Strong attention to detail and accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter