Technical Field Support Engineer

KONE Macedonia

Casablanca, Morocco
Fully remote
Hands-on technical support
Troubleshoot and resolve issues
Ensure installations meet standards
Provide hands-on technical support, troubleshoot and resolve issues identified by manufacturing and installation teams, and ensure that all installations meet KONE’s stringent safety, quality, and process standards

Job Summary

  • Provide hands-on technical support, troubleshoot and resolve issues identified by manufacturing and installation teams, and ensure that all installations meet KONE’s stringent safety, quality, and process standards.
  • Train employees during site visits and deliver structured training sessions to build local capability.
  • Participate in project closing reviews to capture lessons learned and integrate improvements into business practices, including product and skills development.

Matching Summary

Provide hands-on technical support, troubleshoot and resolve issues identified by manufacturing and installation teams, and ensure that all installations meet KONE’s stringent safety, quality, and process standards.

Skills & Requirements

Must-have

  • Hands-on technical support
  • Troubleshoot and resolve issues
  • Ensure installations meet standards
  • Provide remote and on-site support
  • Electrical safety verification
  • Commissioning lifts
  • Conduct testing

Nice-to-have

  • Thrive in innovative culture
  • Empowered to make a difference
  • Adaptable and flexible
  • Collaborative environment
  • Value-based culture
  • Sustainability and innovation

Key Requirements

  • 5 years technical experience elevator/escalator
  • Comprehensive product expertise
  • In-depth understanding of applicable norms
  • Fluent in English
  • Proficient in IT systems

Work Rights

Not specified

Tailored Resume

Cover Letter